Comments on: Understanding Why Hotels Rank Worst For Data Security And What To Do About It

By: Hotelogix

Hotelogix — Fri, 21 Oct 2011 01:16:00 +0000

Data security is extremely important and we get this question asked all the time as a the hotel industry’s leading cloud technology provider for hotel PMS.

Let’s throw some more light on these two critical aspects:
Data Security – Hotels are normally concerned about the vulnerability of their vital data, more so if it’s maintained off site. However, as against the common perception, in case of CLOUD computing, such critical data is even more secure on a dedicated server which would have stricter access restrictions, protection from different malware, better anti-virus software, regular data backups and software patch management. The hotel can have a non-disclosure, security and data safety contract signed with the vendor and take periodical backup of the data on its own servers as a contingency measure.
Connection Loss – Not being able to access the server when a tired guest is waiting to check-in is every hotel manager’s nightmare. This is another concern that many hotel managers have when it comes to opting for a CLOUD based Property Management System. However, it must be noticed that with the changing times, internet connectivity is no longer as it used to be a decade or even few years ago. High speed and internet access is more reliable and affordable than ever before. As a contingency measure, a hotel can have multiple internet connections from different vendors. Because of its ease of use, the system can even be accessed over phone.

Hotelogix is a highly effective and first of its kind true cloud based hotel management system which has users across 18 different countries all over the world. Its affordability and performance makes it the ideal choice for mid and small size hotels world over.

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By: Seo

Seo — Fri, 08 Jul 2011 08:30:00 +0000

Data security is a very important but difficult discipline to instil within a hotel. Staff take calls over the telephone and if they can’t get access to the enter the card details directly into the terminal have a tendency to write them down. This has obvious implications for data security.

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By: Kali

Kali — Mon, 04 Apr 2011 23:04:00 +0000

This is something that always concerns me when using hotels. I always keep my cards btw.

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By: Innovationpmscom

Innovationpmscom — Fri, 28 Jan 2011 16:47:00 +0000

This is a very serious issue and we have encountered a lot of hoteliers being worried about having their data in the “cloud” so that they would not have full control over it. That’s why we have now moved to making sure all our systems and software work with the data present at the hotel’s venue – in their hands, so that they have full control and don’t need to rely on a third party.

PCI DSS and other security standards definitely must be adhered to.

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By: Drew Joseph

Drew Joseph — Fri, 27 Aug 2010 16:03:00 +0000

Data (in)security is certainly a thorn in the side of the hospitality industry, but there are systems available to ensure that guest data remains secure. Tokenization has evolved to allow hotels to issue credits, maintain cards on file, secure multiple charges on a single card, and process tips and open tabs, all while keeping credit card data encoded to protect it from potential threats. Gary hit the nail on head when he said that one data breach at one property can tarnish an entire brand name- look at what happened with Radisson in 2009, and also Wyndham in early 2010. Hoteliers who don’t realize the severity of the issue will suffer as a result- guests must be assured that their information is secure in order for them to even consider returning to a property. I just recently wrote a 3-part series on this issue on my blog- feel free to check it out!

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